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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Strat Garcia

Strat Garcia

September 5, 2024

5  out of  5
rating by Strat Garcia
"Don't have a policy with Brent, but reached out for a quote a few days ago and spoke with Julie. Julie was very knowledgeable and easy to talk to. I got a very accurate quote and it only took about 15 minutes. Great agency, will be considering them at renewal time."
We responded:
"Hi Strat. So glad Julie was able to get you a quick and accurate quote! Hopefully we will be doing business together soon! Thank you for doing this review.! Brent Allen. owner"
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Janet Troutman

September 4, 2024

5  out of  5
rating by Janet Troutman
"I called the Brent Allen agency to get a homeowner policy for the house I'm buying. Jarrod was responsive, knowledgeable, and courteous. He followed up to verify the date, coverages, and payment plan before my closing. Thank you, Jarrod, for taking care of this when I had so many other details that needed my attention."
We responded:
"Thank you so much for this review Janet! So glad Jarrod was so helpful in getting you your homeowners policy in place for your home purchase. Thanks for allowing us to help and congratulations on the new home! Brent Allen, owner "
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Eusebio Landin

August 21, 2024

5  out of  5
rating by Eusebio Landin
"Crystal is amazing, she is always helping and getting information to us in a timely manner. She is always communicating back to us for updates."
We responded:
"Hey Eusebio. Thank you so much for this review! We have always enjoyed working with you guys and I’m so glad Crystal has gone above and beyond to get you information in a timely manner and communicate so well. Thank you so much for your long time business! Brent Allen, owner "
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Allen Washington

August 13, 2024

5  out of  5
rating by Allen Washington
"I Absolutely love this branch! They have great customer service! Heather Himmer is an absolute gem! She was so helpful with me and my needs!"
We responded:
"Thank you so much, Allen! I’m so glad Heather was so helpful and able to be there for your needs. We really appreciate your business. Brent Allen, owner "
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Alicia Licon

August 8, 2024

5  out of  5
rating by Alicia Licon
"I want to express my heartfelt gratitude for Jack's exceptional assistance in reviewing my insurance policy. After noticing that my rates had increased despite a recent price reduction, I reached out for help. Jack was incredibly patient and thorough, ensuring that I understood the details of my policy and the reasons behind the charges. Thanks to his expertise, I was able to rectify the situation and get back to the correct rate. His dedication to customer service truly made a difference, and I couldn't be more thankful!"
We responded:
"Hi Alicia. Thank you so much for this review! Jake truly cares about helping people and I’m so glad we were able to help get the rate to where you needed it to be. I really appreciate your business. Brent Allen, owner "
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Jason McCarthy

August 2, 2024

5  out of  5
rating by Jason McCarthy
"Julie was great to work with in bundling our new auto and home policies. The coverage and prices were good, especially given the recent increase in the prices of everything, including insurance. The transaction was simple and quick, which is appreciated."
We responded:
"Thank you so much Jason for doing this review. I’m so glad Julie made it such a great experience for you to bring over your home and auto insurance! Welcome to the Brent Allen State Farm family. We are glad to have you. Brent Allen, owner "
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Jeff Howard

August 1, 2024

5  out of  5
rating by Jeff Howard
""A-OK""
We responded:
"Hi Jeff. We will take it! Enjoyed having you at the office yesterday. Thank you for your business! Brent Allen, owner"
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Kenneth Bassham

July 29, 2024

5  out of  5
rating by Kenneth Bassham
"After seeing rates going up again another year later with the added benefit of it almost being 30% more I decided to shop around and see what else was out there. Through Google I contacted Brent's office due to the stellar reviews and will say they are what they are billed to be. Worked with Julie Hall from beginning to end and she answered all questions and concerns promptly. Thankfully she made coming from another big company to State Farm feel more like home."
We responded:
"Thank you so much for this review Kenneth! So glad Julie made you feel at home with State Farm and our team! We are so grateful for your business and are excited to get to work with you. Brent Allen, owner "
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Carole Mcgoldrick

July 26, 2024

5  out of  5
rating by Carole Mcgoldrick
"Crystal is so nice and she helped me with all my questions she is a very good asset to the team at Brent Allen State Farm"
We responded:
"Thank you so much Carole for giving Crystal such a wonderful shout out. She is amazing and I am so blessed to have her on my team. Thank you again for your business and for this review. Brent Allen, owner "
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Kelsey Braxton

July 24, 2024

5  out of  5
rating by Kelsey Braxton
"Brent's office has been a total life-saver for me since a sudden emergency move across the country. They've been fast, professional, knowledgable, and most importantly HONEST in all my interactions with them. There was a simple error with my VIN when my new policy was set up, and Jake was extremely helpful and quick in correcting it and providing new documentation so I could get my responsibilities taken care of. Get an agent that is honest, transparent, and quick to correct mistakes - all in addition to State Farm's usual kind and professional service. Set up with Brent's office!"
We responded:
"Thank you, Kelsey for this beautifully worded review! So glad you’ve had such a great experience with Jake and my team. We are honored to be your State Farm Agency and will always be here when you need us. Brent Allen, owner "
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Sunghee Choi

July 24, 2024

5  out of  5
rating by Sunghee Choi
"Love all the staff from this office. I have been using this state farm office past 3 years and added life insurance as well. Jarrod Brown called as soon as we added life insurance online and follow up on everything. Thank you for awesome work"
We responded:
"Hi Sunghee. We have loved having you guys as customers and I’m so glad that we now also have your life insurance! Thank you for your business and for doing this review! Brent Allen, owner "
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theresa remington

July 19, 2024

5  out of  5
rating by theresa remington
"I'm a State Farm customer visiting Austin and was unfortunately involved in an accident while here. I stopped by the nearest office, Brent Allen, to see if I could get ahead of the claim, and even though I'm not with their office, Jake was very helpful and patient with getting the process started. Highly recommend this office to anyone in the Austin area!!"
We responded:
"Theresa, that is so kind of you to leave this review! So glad Jake and my Office was able to help you get the claim started and thank you for being a loyal State Farm customer! Maybe you just need to move to Austin, lol Sorry you were in an accident, but hopefully all will go smoothly. Brent Allen, owner"
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michael aguilar

July 16, 2024

5  out of  5
rating by michael aguilar
"Excellent service. Knowledgeable and friendly. Elizabeth made switching insurers simple."
We responded:
"Thank you so much for this review, Michael! So glad Elizabeth took such good care of you. Welcome to the Brent Allen State Farm family. Brent Allen, owner"
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Maksim Smirnov

June 25, 2024

5  out of  5
rating by Maksim Smirnov
"I recently worked with Julie Hall to set up my auto and renter’s insurance, and I couldn't be happier with the experience. Julie was incredibly helpful, responsive, and thorough in answering all my questions and ensuring everything was set up correctly. Her professionalism and excellent customer service made the entire process smooth and stress-free. Highly recommend!"
We responded:
"Hello Maksim. I want to thank you so much for taking the time to do this review. Julie is so good at what she does, and I am blessed to have her part of my team! I am grateful for your business and look forward to working with you for many years to come. Brent Allen, owner "
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John Gill

May 10, 2024

5  out of  5
rating by John Gill
"I have been using Brent Allen for years, and I could not be happier with the service from his office and the service from State Farm. Thankfully, we've not had a lot of claims, but when we do, State Farm pays fairly and promptly. I would not consider changing companies. Brent's staff is just the icing the cake. Always enjoy working with them and appreciate how helpful they are."
We responded:
"Hi John. Thank you so much for this review! Your words mean the world to me and my team and we are honored to serve you and your family! Brent Allen, owner"
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Kel

April 17, 2024

5  out of  5
rating by Kel
"They made the process of getting renter's insurance super easy. Jarrod was phenomenal, extremely communicative and flexible with my busy moving schedule. Highly recommend their office!"
We responded:
"Hi Kel. I am so glad Jarrod was able to help you with your renters insurance. So glad we were able to make it happen and we are very thankful for your business. Brent Allen, owner "
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Barabara Paulissen

March 20, 2024

5  out of  5
rating by Barabara Paulissen
"Heather Himmer is a pleasure to work with and very responsive. She assisted me with a premium payment and updates to a policy."
We responded:
"Love hearing this, Barbara! Heather has been an amazing addition to our team so I am so glad she was so helpful to you! I really appreciate your business. Brent Allen, owner "
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Sherri S

March 15, 2024

5  out of  5
rating by Sherri S
"Great customer service and reasonable rates."
We responded:
"Thank you so much for this five star review Sherri! We do our best to have amazing customer service while still having reasonable rates, so thank you for mentioning that. I really appreciate your business! Brent Allen, owner "
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Marcellus Windley

March 5, 2024

5  out of  5
rating by Marcellus Windley
"Julie Hall went above and beyond helping me today. Not only was she patient with me on the phone, but she mentioned all the ways that contributed to my rate, and kept it transparent, while also giving me all the options so that i could make an informed decision. I'm glad that she picked up the call and worked with me to set up my plan. 10/10 would recommend!! Thanks Julie!!"
We responded:
"Hi Marcellus. Let me start by thanking you for taking your time to do this review. I’m so glad Julie took such amazing care of you and was able to earn your business! Please know we are always here when you need us. Brent Allen, owner "
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Jen Rositas

February 27, 2024

5  out of  5
rating by Jen Rositas
"Thank you Donna for helping me with my auto insurance payment to fit my needs! You went above and beyond. Brent Allen you have a fantastic staff and a life long customer."
We responded:
"Jen, that means so much to me! My staff really is amazing, and I’m so glad you are a customer forever. Thanks for taking the time to do this review. Brent Allen, owner "
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Sean

February 23, 2024

5  out of  5
rating by Sean
"Signed up for an Auto policy with the assistance of Julie Hall today. She made understanding my policy and all the details a breeze! I’m very grateful for her help!"
We responded:
"Hello Sean. I am very grateful for you taking the time to do this review and to lift up Julie for her hard work. We do our best to make sure purchasing insurance with us is a breeze. Thank you for your business! Brent Allen, owner "
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Macklin C.

February 23, 2024

5  out of  5
rating by Macklin C.
"I have been lucky enough to work with Julie in obtaining new insurance policies and I couldn't be happier. She is professional, kind, knowledgable, and thorough. Thank you for such excellent service!"
We responded:
"Hi Macklin. Thank you so much for giving Julia a shout out and telling everyone how wonderful she is to work with. I am very grateful for your business and appreciate you giving us this five star review! Brent Allen, owner "
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don price

February 21, 2024

5  out of  5
rating by don price
"Excellent service, and an always friendly staff. I have had multiple policies over the years, and could not be more pleased with the service from Brent Allen's team!"
We responded:
"Thank you so much, Don! We have loved taking care of you over the years as well. I really appreciate your business! Brent Allen, owner "
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Dhiraj Kumar

February 16, 2024

5  out of  5
rating by Dhiraj Kumar
"Brent Team , Jake is very excellent and helpful. He has done my transfer renter policy to new address in couple of mins. Jake is giving the quality results . Once again i will recommend only the Brent Allen and Jake for everyone in USA.Thank you"
We responded:
"Thanks so much Dhiraj for this rave review! We strive to give quality results every day, so it means a lot when people take the time to tell the world. Thank you so much for your business! Brent Allen, owner "
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Nicole Rosario

February 15, 2024

5  out of  5
rating by Nicole Rosario
"Yari was so helpful and kind. Thank you so much for making my transition to State Farm quick and easy!"
We responded:
"Thank you so much for this review, Nicole! I’m so glad Yari was able to make your transition to State Farm so quick and easy. We look forward to serving you for many years to come. Brent Allen, owner "